Accessibility for Ontarians Course (AODA) in Vaughan, Concord, Woodbridge, Markham, Richmond Hill, Brampton, Mississauga and Toronto

As of January 1 2010, the customer service standards under the Accessibility for Ontarians with Disabilities Act apply to most public sector organizations. These standards will apply to most private sector providers of goods or services effective January 1, 2012.

Employers subject to the Act are required to ensure that accessibility awareness training is provided to every person who deals with members of the public on behalf of the employer (including employees, agents, volunteers and other parties), and to every person involved in developing the employer’s policies, practices and procedures for providing goods and services. As a result many persons employed by private sector organizations that provide services for the public sector will also require training.

Under O.Reg. 429/07, accessibility awareness training must cover:

  • The purpose and requirements of the Act and regulations
  • Communicating with persons with various types of disability
  • Interacting with persons using assistive devices, service animals or support persons
  • How to use assistive devices made available by the employer
  • Helping a person with a disability to access your goods or services

Employers subject to the Act must also prepare a training policy, and maintain training records.

Who Should Attend

Individuals who deal with the public on behalf of public sector organizations and / or are involved in developing the employer’s policies, practices and procedures for providing goods and services. Individuals in the private sector wanting to comply with future accessibility legislation.

Accident Investigation

An investigation is an “after the fact” response.  It is a process that uncovers hazards or problems that can be eliminated so similar events will not happen in the future.

This course is an introduction to accident investigation. It presents a practical approach to investigating workplace accidents by emphasizing how to find the root cause, conduct an investigation, and make effective recommendations to prevent similar occurrences from ever happening again.

The course includes case studies and other examples to illustrate the concepts as well practical tools such as sample forms and checklists. Case studies throughout the course and a test help to measure and encourage learning.

Topics include:

  • What to investigate and why
  • Being prepared (policies/procedures, team, investigation kit)
  • What to do first (providing medical care, dealing with the immediate risk)
  • How to conduct an Investigation
  • Secure and evaluate the accident scene
  • Collect evidence and gather facts
  • Interview witnesses
  • Analyze and find the “root cause”
  • Report and Follow Up



Who Should Attend

  • Committee members, managers, supervisors and workers who may be involved in accident investigation
  • Facility managers, human resources managers, senior managers and others with responsibilities for conducting an investigations or implementing changes resulting from an investigation



For more information, please fill out the form below.