What you need to know about the new legislation…
As of January 1 2010, the customer service standards under the Accessibility for Ontarians with Disabilities Act apply to most public sector organizations. These standards will apply to most private sector providers of goods or services effective January 1, 2012.
Employers subject to the Act are required to ensure that accessibility awareness training is provided to every person who deals with members of the public on behalf of the employer (including employees, agents, volunteers and other parties), and every person involved in developing the employer’s policies, practices and procedures for providing goods and services.
As a result, many persons employed by private sector organizations that provide services for the public sector will also require training.
Under O.Reg. 429/07, accessibility awareness training must cover:
- the purpose and requirements of the Act and regulations
- communicating with persons with various types of disability
- interacting with persons using assistive devices, service animals or support persons
- how to use assistive devices made available by the employer
- helping a person with a disability to access your goods or services
Employers subject to the Act must also prepare a training policy, and maintain training records.