Accessible customer service comes into effect starting January 1, 2012. Accessible customer service is about understanding that people with disabilities may have different needs. It can be as easy as asking “How can I help?” and making small changes to how you serve customers with disabilities.
Does this apply to me? The Accessibility Standard for Customer Service applies to all organizations (public, private and non-profit) that provide goods or services either directly to the public or to other organizations in Ontario and that have one or more employees in Ontario. This includes consultants, manufacturers and wholesalers as well as other businesses and professional services.
What do I have to do? What you need to do depends on how many employees you have.
What happens if I don’t comply?
Our first goal is always to help organizations meet their accessibility requirements. We are here to help you meet your commitments with educational tools and templates that will make it easier for you to understand what you need to do and how to do it.
For organizations that persist in not meeting their obligations, the government has the power to conduct inspections, assign monetary penalties and prosecute through the courts.
The Licence Appeal Tribunal will hear appeals from organizations on compliance matters. The tribunal will not hear complaints from individuals. A person who feels that their human rights have not been met will still need to direct their complaints to the Human Rights Tribunal of Ontario.
Our Workshop topics include:
•A review of the purposes and legal duties under the AODA
•Understanding definitions, process and penalties under the AODA
•The legal duty to accommodate under the Human Rights Code
•The legal requirement under the for written specific policies, procedures and practices
•Practical advice on how to implement the new legislation
Learn how to provide customer service to persons with disabilities, including:
•How to interact and communicate with persons with various types of disability;
•How to interact with persons with disabilities who use an assistive device or require the assistance of a guide dog or other service animal or the assistance of a support person;
•How to use equipment or devices available on the provider’s premises or otherwise provided by the provider that may help with the provision of goods or services to a person with a disability; and
•What to do if a person with a particular type of disability is having difficulty accessing the provider’s good and services.
Contact us for Workshop Details!