WSIB Claims Management Workshop

What You’ll Learn

  • Objectives of claims management
  • Understanding WSIB and how it functions
  • Working with medical personnel
  • Successful modified work guidelines
  • Dealing with RTW work refusals
  • Benefits of a modified work program
  • Effective communication techniques
  • Attendance management techniques
  • Importance of proactive measures
  • Human rights issues
  • Roles and responsibilities
  • WSIB forms
  • Handling third party claims
  • SIEF
  • Amalgamate and/or find re-occurrences
  • Working with adjudicators
  • Role of the board
  • Dealing with difficult claims
  • Objection process and appeals
  • Building a program and culture that works
  • *NEW* Rate Group Classification and premium control bands