What You’ll Learn
- Objectives of claims management
- Understanding WSIB and how it functions
- Working with medical personnel
- Successful modified work guidelines
- Dealing with RTW work refusals
- Benefits of a modified work program
- Effective communication techniques
- Attendance management techniques
- Importance of proactive measures
- Human rights issues
- Roles and responsibilities
- WSIB forms
- Handling third party claims
- SIEF
- Amalgamate and/or find re-occurrences
- Working with adjudicators
- Role of the board
- Dealing with difficult claims
- Objection process and appeals
- Building a program and culture that works
- *NEW* Rate Group Classification and premium control bands
