WSIB Law and Case Management

This one day live virtual certificate course will provide learners with the following:

Course Objectives

  • To understand Ontario employer WSIB legal obligations
  • To gain knowledge of the Operational Policy Manual and its importance in guiding practices and decision-making
  • Learn how to interpret and apply the Workplace Safety and Insurance Act.

Course Modules

  • Module 1: WSIB Legislation and Regulations
  • Module 2: The WSIB Claims Process
  • Module 3: Case Management Principles
  • Module 4: Navigating Disputes and Appeals
  • Module 5: Best Practices in Case Management

Topics To Be Covered

  • Effective case management to reduce premium costs
  • Effective communication strategies with injured workers
  • Key concepts in WSIB case management
  • Common reasons for claims denial
  • Overview of the appeals process
  • Eligibility criteria for benefits
  • Utilizing the Operational Policy Manual for best practices

Course Format

  • Duration: 6 Hours
  • Delivery Method: Live Virtual Instructor-Led
  • Materials: Interactive Workshops, Case Studies, Group Discussions, and Practical Exercises
  • Assessment: Quizzes and Assignments

Course Activities

  • Interactive Kahoot Quiz
  • Poll questions
  • Group case studies

Participants Receive

  • Certificate of Completion

Target Audience

  • Health and Safety Managers
  • Human Resources Professionals
  • Claims coordinators
  • Managers and Supervisors
  • Payroll
WSIB Claims Management

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